From Food Stamps to Facebook: How Design Research Impacts Our World
Ethical issues in Cybersecurity ResearchInteraction design has a fascinating relationship with qualitative research. Some of the most successful interfaces of all time are mythologized as having no formal design research / UX research – Craigslist, a certain fruit company, early video games. But everyone from the government to startups to tech giants now have teams of UX researchers/design researchers attempting to understand the communities and people that use their interfaces. In this talk we’ll look at four examples of current UX/design research and discuss patterns and the impact on products we use and the world around us. Examples will include a recent government project to improve the experience of applying for, receiving, and using food stamps; Facebook’s approximately 100 UX researchers and what they do; and a few others that might surprise you!
Nate Bolt is the founder of Ethnio, and was formerly a design research manager at Facebook and Instagram. Before that, he was the CEO of Bolt | Peters, which was acquired by Facebook in 2012. He was an adjunct professor at the SVA Interaction Design graduate program and mentored for the CCA Design Strategy MBA degree. He co-authored a book called Remote Research, and co-founded the 1197 conference.