Skip to content
CHI 2019 conference in Glasgow, Scotland

Design Lab Weaves the Threads of CHI 2019

Design Lab Weaves the Threads of CHI 2019

Design Lab Weaves the Threads of CHI 2019

From May 4-9, 2019, the ACM CHI Conference on Human Factors in Computing Systems took place in Glasgow, Scotland. Called “CHI” for short, this annual and prominent event brings together thousands of the world’s leading researchers, designers, and scientists in human-computer interaction. 

Design Lab members walked away with a number of awards for their research. Post-doctoral Fellow Sarah Fox won a Best Paper Award for “Managerial Visions: Stories of upgrading and maintaining the public restroom with IoT”. Honorable Mentions went to Graduate Student Dorothy Howard and Professor Lilly Irani for “Ways of Knowing When Research Subjects Care”, and Graduate Student Sean Kross and Professor Philip Guo for “Practitioners Teaching Data Science in Industry and Academia”.


Pictured Left to Right: Ailie Fraser, Tricia Ngoon

Graudate Students Ailie Fraser and Tricia Ngoon, and Professor Scott Klemmer also received an Honorable Mention for “RePlay: Contextually Presenting Learning Videos Across Software Applications”. “A lot of the time when you’re working in complex software, you’ll end up searching the internet for some kind of help … but it can be really hard to sift through all the search results, and figure out what parts are relevant to you and your particular task,” says Fraser. “We built a system called RePlay that supports you across different applications as you’re working, and makes it easier to find relevant help.”

CHI attracts people from many disciplines around the world within HCI, giving attendees the chance to interact with different fields of research. 


Pictured: Tricia Ngoon

Ngoon participated in a Doctoral Consortium, where students present their thesis work and receive feedback from peers and faculty mentors. “What I liked about it was that you got to hear from these very different spectrums of research, and because it’s CHI and it’s so broad, I don’t think you’d get that elsewhere because it’s a little more niche,” Ngoon says. 

This year, some Design Lab attendees chose to focus on talks or sessions from subfields outside their core research areas. 

The first session I went to was on social justice, but the work in that domain is relevant and interesting being that they talked about things like resources for domestic abuse victims, and the design space of how do you help these people. One of the takeaways from that talk was the idea that if we designed for everyone, we couldn’t help anyone [because] services would be flooded and they wouldn’t be able to prioritize anyone,” says graduate student Steven Rick. “I thought that was really nice to think about because in health that’s very much a problem — you only have so much bandwidth, you only have so many resources you can provide. Not only do we want people in rural places to see specialists, but specialists also need to see people who are close to them, and one neurologist can’t see 100 patients a day. So, how do you design to resolve those inherent bottlenecks or even think about those bottlenecks at all.”

Listening to talks from other subfields was also valuable for Ph.D. student Sean Kross. “Even though the talk might be in a completely different field that isn’t directly related to what I do, it’s important to go out and see what other people are interested in and what their discoveries are. I think that those findings do have a major impact on how I think about my work,” he says. “One strategy is you can take a method that other researchers have already validated, and you can apply that to something else. Talks make me reconsider what tools I take for granted in my life that I could translate into something useful or innovative in my research.”


Pictured Left to Right: Sean Kross, Ailie Fraser, Tricia Ngoon, Steven Rick

CHI’s attendance has been growing every year; in 2018, the conference surpassed 3,000 participants, and that number is only increasing. Because of the large nature of the conference, workshops are a great way to connect with a smaller group of people. 

I really enjoyed the [live streaming] workshop that I attended because it gave me a chance to do some very interactive, collaborative work with a small group of people,” says Fraser. “This one had around 15 people, so it was very intimate. We spent the first hour or two on presentations, but really the rest of the day was generating ideas, working together and brainstorming, and sticking post-it notes everywhere. So that was really fun; I feel like we came up with a bunch of interesting ideas, and I made a lot of great connections that I hope to follow up on.” 

This year marked the first time CHI was held in Scotland. “My last name is Fraser, which is a [Scottish] clan, and my first name is also Scottish, so it was really cool to get to go and see a lot of the culture there and the history,” says Fraser. “I think it was a very welcoming place, which is nice for CHI; lots of bagpipes, lots of music everywhere, and everyone was very nice and very friendly.” 

The 2019 conference theme was “Weaving the Threads of CHI,” and CHI has once again proven to be an amazing platform to gather the greater HCI community to focus on advances in interactive technology. 


Pictured Left to Right: Nadir Weibel, Ailie Fraser, Dorothy Howard, Tricia Ngoon, Sean Kross, Steven Rick, Danilo Gasques Rodrigues

It might sound a little negative, but you don’t go to conferences to read papers and listen to talks. That’s a nice side effect of the fact that you’re all gathering under a common theme, so you can get together and listen to research and think about interesting stuff,” says Rick. “But at its core, you go for the network. You go to see people, to talk, to do stuff that’s not explicitly tied to the papers that are being presented. Because they’re all going to end up online, and you’ll read them later, and you hope that the talks give you something that’s not in the paper, and the conversations you have after the talks with the authors prompt an idea or thought that neither of you thought of, or build a collaboration or give you access to something that you didn’t have. You’re looking for a mutually beneficial social experience.


CHI 2019 Design Lab Publications:

How Guiding Questions Facilitate Feedback Exchange in Project-Based Learning, Amy Cook, Jessica Hammer, Salma Elsayed-Ali, and Steven P. Dow. May 2019. CHI ’19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

Inventive Scaffolds Catalyze Creative Learning, Tricia J. Ngoon. May 2019. CHI ’19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, Abstract from Doctoral Consortium

Managerial Visions: Stories of upgrading and maintaining the public restroom with IoT, Sarah Fox, Kiley Sobel, Daniela Rosner. May 2019. CHI ’19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

Practitioners Teaching Data Science in Industry and Academia, Sean Kross, Philip Guo. May 2019. CHI ’19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

RePlay: Contextually Presenting Learning Videos Across Software Applications, C. Ailie Fraser, Tricia J. Ngoon, Mira Dontcheva, Scott Klemmer. May 2019. CHI ’19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

Social Applications for Inbodied Interaction: Improving Health Outcomes by Integrating Personal Knowledge, Community, and Data, Vineet Pandey. May 2019. CHI ’19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, Workshop Paper

Ways of Knowing When Research Subjects Care, Dorothy Howard, Lilly Irani. May 2019. CHI ’19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

From May 4-9, 2019, the ACM CHI Conference on Human Factors in Computing Systems took place in Glasgow, Scotland. Called “CHI” for short, this annual and prominent event brings together thousands of the world’s leading researchers, designers, and scientists in human-computer interaction. 

Design Lab members walked away with a number of awards for their research. Post-doctoral Fellow Sarah Fox won a Best Paper Award for “Managerial Visions: Stories of upgrading and maintaining the public restroom with IoT”. Honorable Mentions went to Graduate Student Dorothy Howard and Professor Lilly Irani for “Ways of Knowing When Research Subjects Care”, and Graduate Student Sean Kross and Professor Philip Guo for “Practitioners Teaching Data Science in Industry and Academia”.


Pictured Left to Right: Ailie Fraser, Tricia Ngoon

Graudate Students Ailie Fraser and Tricia Ngoon, and Professor Scott Klemmer also received an Honorable Mention for “RePlay: Contextually Presenting Learning Videos Across Software Applications”. “A lot of the time when you’re working in complex software, you’ll end up searching the internet for some kind of help … but it can be really hard to sift through all the search results, and figure out what parts are relevant to you and your particular task,” says Fraser. “We built a system called RePlay that supports you across different applications as you’re working, and makes it easier to find relevant help.”

CHI attracts people from many disciplines around the world within HCI, giving attendees the chance to interact with different fields of research. 


Pictured: Tricia Ngoon

Ngoon participated in a Doctoral Consortium, where students present their thesis work and receive feedback from peers and faculty mentors. “What I liked about it was that you got to hear from these very different spectrums of research, and because it’s CHI and it’s so broad, I don’t think you’d get that elsewhere because it’s a little more niche,” Ngoon says. 

This year, some Design Lab attendees chose to focus on talks or sessions from subfields outside their core research areas. 

The first session I went to was on social justice, but the work in that domain is relevant and interesting being that they talked about things like resources for domestic abuse victims, and the design space of how do you help these people. One of the takeaways from that talk was the idea that if we designed for everyone, we couldn’t help anyone [because] services would be flooded and they wouldn’t be able to prioritize anyone,” says graduate student Steven Rick. “I thought that was really nice to think about because in health that’s very much a problem — you only have so much bandwidth, you only have so many resources you can provide. Not only do we want people in rural places to see specialists, but specialists also need to see people who are close to them, and one neurologist can’t see 100 patients a day. So, how do you design to resolve those inherent bottlenecks or even think about those bottlenecks at all.”

Listening to talks from other subfields was also valuable for Ph.D. student Sean Kross. “Even though the talk might be in a completely different field that isn’t directly related to what I do, it’s important to go out and see what other people are interested in and what their discoveries are. I think that those findings do have a major impact on how I think about my work,” he says. “One strategy is you can take a method that other researchers have already validated, and you can apply that to something else. Talks make me reconsider what tools I take for granted in my life that I could translate into something useful or innovative in my research.”


Pictured Left to Right: Sean Kross, Ailie Fraser, Tricia Ngoon, Steven Rick

CHI’s attendance has been growing every year; in 2018, the conference surpassed 3,000 participants, and that number is only increasing. Because of the large nature of the conference, workshops are a great way to connect with a smaller group of people. 

I really enjoyed the [live streaming] workshop that I attended because it gave me a chance to do some very interactive, collaborative work with a small group of people,” says Fraser. “This one had around 15 people, so it was very intimate. We spent the first hour or two on presentations, but really the rest of the day was generating ideas, working together and brainstorming, and sticking post-it notes everywhere. So that was really fun; I feel like we came up with a bunch of interesting ideas, and I made a lot of great connections that I hope to follow up on.” 

This year marked the first time CHI was held in Scotland. “My last name is Fraser, which is a [Scottish] clan, and my first name is also Scottish, so it was really cool to get to go and see a lot of the culture there and the history,” says Fraser. “I think it was a very welcoming place, which is nice for CHI; lots of bagpipes, lots of music everywhere, and everyone was very nice and very friendly.” 

The 2019 conference theme was “Weaving the Threads of CHI,” and CHI has once again proven to be an amazing platform to gather the greater HCI community to focus on advances in interactive technology. 


Pictured Left to Right: Nadir Weibel, Ailie Fraser, Dorothy Howard, Tricia Ngoon, Sean Kross, Steven Rick, Danilo Gasques Rodrigues

It might sound a little negative, but you don’t go to conferences to read papers and listen to talks. That’s a nice side effect of the fact that you’re all gathering under a common theme, so you can get together and listen to research and think about interesting stuff,” says Rick. “But at its core, you go for the network. You go to see people, to talk, to do stuff that’s not explicitly tied to the papers that are being presented. Because they’re all going to end up online, and you’ll read them later, and you hope that the talks give you something that’s not in the paper, and the conversations you have after the talks with the authors prompt an idea or thought that neither of you thought of, or build a collaboration or give you access to something that you didn’t have. You’re looking for a mutually beneficial social experience.


CHI 2019 Design Lab Publications:

How Guiding Questions Facilitate Feedback Exchange in Project-Based Learning, Amy Cook, Jessica Hammer, Salma Elsayed-Ali, and Steven P. Dow. May 2019. CHI ’19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

Inventive Scaffolds Catalyze Creative Learning, Tricia J. Ngoon. May 2019. CHI ’19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, Abstract from Doctoral Consortium

Managerial Visions: Stories of upgrading and maintaining the public restroom with IoT, Sarah Fox, Kiley Sobel, Daniela Rosner. May 2019. CHI ’19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

Practitioners Teaching Data Science in Industry and Academia, Sean Kross, Philip Guo. May 2019. CHI ’19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

RePlay: Contextually Presenting Learning Videos Across Software Applications, C. Ailie Fraser, Tricia J. Ngoon, Mira Dontcheva, Scott Klemmer. May 2019. CHI ’19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

Social Applications for Inbodied Interaction: Improving Health Outcomes by Integrating Personal Knowledge, Community, and Data, Vineet Pandey. May 2019. CHI ’19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, Workshop Paper

Ways of Knowing When Research Subjects Care, Dorothy Howard, Lilly Irani. May 2019. CHI ’19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

From May 4-9, 2019, the ACM CHI Conference on Human Factors in Computing Systems took place in Glasgow, Scotland. Called “CHI” for short, this annual and prominent event brings together thousands of the world’s leading researchers, designers, and scientists in human-computer interaction. 

Design Lab members walked away with a number of awards for their research. Post-doctoral Fellow Sarah Fox won a Best Paper Award for “Managerial Visions: Stories of upgrading and maintaining the public restroom with IoT”. Honorable Mentions went to Graduate Student Dorothy Howard and Professor Lilly Irani for “Ways of Knowing When Research Subjects Care”, and Graduate Student Sean Kross and Professor Philip Guo for “Practitioners Teaching Data Science in Industry and Academia”.


Pictured Left to Right: Ailie Fraser, Tricia Ngoon

Graudate Students Ailie Fraser and Tricia Ngoon, and Professor Scott Klemmer also received an Honorable Mention for “RePlay: Contextually Presenting Learning Videos Across Software Applications”. “A lot of the time when you’re working in complex software, you’ll end up searching the internet for some kind of help … but it can be really hard to sift through all the search results, and figure out what parts are relevant to you and your particular task,” says Fraser. “We built a system called RePlay that supports you across different applications as you’re working, and makes it easier to find relevant help.”

CHI attracts people from many disciplines around the world within HCI, giving attendees the chance to interact with different fields of research. 


Pictured: Tricia Ngoon

Ngoon participated in a Doctoral Consortium, where students present their thesis work and receive feedback from peers and faculty mentors. “What I liked about it was that you got to hear from these very different spectrums of research, and because it’s CHI and it’s so broad, I don’t think you’d get that elsewhere because it’s a little more niche,” Ngoon says. 

This year, some Design Lab attendees chose to focus on talks or sessions from subfields outside their core research areas. 

The first session I went to was on social justice, but the work in that domain is relevant and interesting being that they talked about things like resources for domestic abuse victims, and the design space of how do you help these people. One of the takeaways from that talk was the idea that if we designed for everyone, we couldn’t help anyone [because] services would be flooded and they wouldn’t be able to prioritize anyone,” says graduate student Steven Rick. “I thought that was really nice to think about because in health that’s very much a problem — you only have so much bandwidth, you only have so many resources you can provide. Not only do we want people in rural places to see specialists, but specialists also need to see people who are close to them, and one neurologist can’t see 100 patients a day. So, how do you design to resolve those inherent bottlenecks or even think about those bottlenecks at all.”

Listening to talks from other subfields was also valuable for Ph.D. student Sean Kross. “Even though the talk might be in a completely different field that isn’t directly related to what I do, it’s important to go out and see what other people are interested in and what their discoveries are. I think that those findings do have a major impact on how I think about my work,” he says. “One strategy is you can take a method that other researchers have already validated, and you can apply that to something else. Talks make me reconsider what tools I take for granted in my life that I could translate into something useful or innovative in my research.”


Pictured Left to Right: Sean Kross, Ailie Fraser, Tricia Ngoon, Steven Rick

CHI’s attendance has been growing every year; in 2018, the conference surpassed 3,000 participants, and that number is only increasing. Because of the large nature of the conference, workshops are a great way to connect with a smaller group of people. 

I really enjoyed the [live streaming] workshop that I attended because it gave me a chance to do some very interactive, collaborative work with a small group of people,” says Fraser. “This one had around 15 people, so it was very intimate. We spent the first hour or two on presentations, but really the rest of the day was generating ideas, working together and brainstorming, and sticking post-it notes everywhere. So that was really fun; I feel like we came up with a bunch of interesting ideas, and I made a lot of great connections that I hope to follow up on.” 

This year marked the first time CHI was held in Scotland. “My last name is Fraser, which is a [Scottish] clan, and my first name is also Scottish, so it was really cool to get to go and see a lot of the culture there and the history,” says Fraser. “I think it was a very welcoming place, which is nice for CHI; lots of bagpipes, lots of music everywhere, and everyone was very nice and very friendly.” 

The 2019 conference theme was “Weaving the Threads of CHI,” and CHI has once again proven to be an amazing platform to gather the greater HCI community to focus on advances in interactive technology. 


Pictured Left to Right: Nadir Weibel, Ailie Fraser, Dorothy Howard, Tricia Ngoon, Sean Kross, Steven Rick, Danilo Gasques Rodrigues

It might sound a little negative, but you don’t go to conferences to read papers and listen to talks. That’s a nice side effect of the fact that you’re all gathering under a common theme, so you can get together and listen to research and think about interesting stuff,” says Rick. “But at its core, you go for the network. You go to see people, to talk, to do stuff that’s not explicitly tied to the papers that are being presented. Because they’re all going to end up online, and you’ll read them later, and you hope that the talks give you something that’s not in the paper, and the conversations you have after the talks with the authors prompt an idea or thought that neither of you thought of, or build a collaboration or give you access to something that you didn’t have. You’re looking for a mutually beneficial social experience.


CHI 2019 Design Lab Publications:

How Guiding Questions Facilitate Feedback Exchange in Project-Based Learning, Amy Cook, Jessica Hammer, Salma Elsayed-Ali, and Steven P. Dow. May 2019. CHI ’19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

Inventive Scaffolds Catalyze Creative Learning, Tricia J. Ngoon. May 2019. CHI ’19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, Abstract from Doctoral Consortium

Managerial Visions: Stories of upgrading and maintaining the public restroom with IoT, Sarah Fox, Kiley Sobel, Daniela Rosner. May 2019. CHI ’19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

Practitioners Teaching Data Science in Industry and Academia, Sean Kross, Philip Guo. May 2019. CHI ’19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

RePlay: Contextually Presenting Learning Videos Across Software Applications, C. Ailie Fraser, Tricia J. Ngoon, Mira Dontcheva, Scott Klemmer. May 2019. CHI ’19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

Social Applications for Inbodied Interaction: Improving Health Outcomes by Integrating Personal Knowledge, Community, and Data, Vineet Pandey. May 2019. CHI ’19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, Workshop Paper

Ways of Knowing When Research Subjects Care, Dorothy Howard, Lilly Irani. May 2019. CHI ’19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

Read Next

Don Norman To Receive Sir Misha Black Medal

Don Norman to Receive Sir Misha Black Medal for Distinguished Services to Design Education

The Sir Misha Black Medal for Distinguished Services to Design Education for 2021 is awarded to Don Norman, Design Lab Founding Director Emeritus and Distinguished Professor Emeritus of the University of California, San Diego, USA.

He will receive the Medal at a Ceremony to be held at Imperial College London, at 6pm on Tuesday, October 19th 2021, where he will deliver a short address on his philosophy on design education.

This Ceremony will be combined with the Awarding of the 2020 Medal and the 2020 Awards for Innovation in Design Education.

The Sir Misha Black Medal honours those who have given distinguished services to design education. It was the first, and is the only, international award to do so. The Awards commemorate the work and life of the designer and architect, Professor Sir Misha Black, whose pioneering work played a crucial role in the development of design in Britain.

Meet Member of Postdoctoral Fellowship Program’s Debut Cohort: Jane E

Jane E is part of UCSD’s Computer Science and Engineering’s Postdoctoral Fellowship Program and is currently a member of  The Design Lab under the guidance of mentor Scott Klemmer. E’s journey to The Design Lab started when she earned her B.S. in Computer Science in 2012 at Princeton, then studied as a Ph.D. candidate in Computer Science at Stanford University. Along the way, she has worked in the information technology sector for companies like Adobe and Microsoft, and her awards include the Microsoft Research Dissertation Grant. Jane’s research aims to expand the horizons of human creativity by searching for a balanced relationship between humans and computational assistance. 
Bennett Peji

Meet Designer-in-Residence Bennett Peji

When Bennett Peji was asked to join The Design Lab as a Designer-in-Residence, he immediately said yes. “It was a natural fit,” he explains. “The Design Lab is composed of so many talented people, both in leadership and in its students, who have tremendous technical abilities, but also a big heart for using that expertise for the greater good.” Peji works with the Community team at The Design Lab, working on ways to define what it means for San Diego to be a global city. He is the Chief Innovation Officer at several businesses and Chairman of California Humanities. “Seeing us all collectively as being a very unique region in the world is one distinguishing factor in developing the opportunities that we have here. My role is to be a connector and a bridge builder to organizations who are like-minded. Like-minded in terms of seeing our region holistically and working for more ways to collaborate and create greater economic opportunities and access.”

Peji is a walking example of practicing what he preaches in order to present San Diego as a unique, diverse, global city. He emphasizes that it is not enough to just be welcoming. We must be truly inclusive. “The real work is to include and empower the folks who have never been to the table, who don't think and act and see the world the way we do, so that we can all have a more profound way of looking at the problems.” To do this, Peji has not been afraid to be the one swimming upstream. “We all have to find our way in this world called America and do the best we can. But since I’ve been on this journey for so long now, it has become so clear that it is not about assimilating [but instead] finding your own voice and expressing your own unique and distinct identity.”

Steven Rick on Designing for Healthcare | Design Chats


Steven Rick, Graduate Student at UC San Diego, shares his approach and experiences when designing for healthcare and how design can improve doctor-patient relationships.

Design Chats is a video series where we sit down with design practitioners to answer questions about how they utilize human-centered design.

View our Design Chats playlist on the Design Lab YouTube Channel
UX Design Tips From Experience Designer Emilia Pucci

UX Design Tips from Experience Designer Emilia Pucci | Design Chats

Emilia Pucci, Design Lab Designer-in-Residence, shares some useful tips on User Experience Research and Prototyping.

Design Chats is a video series where we sit down with design practitioners to answer questions about how they utilize human-centered design.

View our Design Chats playlist on the Design Lab YouTube Channel
Design Lab Interaction Design Scott Klemmer Mobile Web Application

Students Participate in Interaction Design Final Project Showcase

In March, UC San Diego faculty, students, and industry guests gathered to experience the final…

Back To Top