Designathon Ideas Imagine New Trolley Stop as a Vibrant Destination

Autonomous scooters, interactive art, food shuttles, and cable cars are just a few of the creative ideas that emerged from a two-day public designathon event that will join the efforts to transform UC San Diego from a closed campus primarily designed for work and school to destination, inviting people to come, stay and explore what the  campus has to offer. “Anybody who comes to San Diego should have this campus as a destination in addition to Balboa Park or the Gaslamp district,” said UCSD Chancellor Pradeep Khosla in a San Diego Union Tribune article.
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CHI 2019 Conference In Glasgow, Scotland

Design Lab Weaves the Threads of CHI 2019

From May 4-9, 2019, the ACM CHI Conference on Human Factors in Computing Systems took place in Glasgow, Scotland. Called “CHI” for short, this annual and prominent event brings together thousands of the world’s leading researchers, designers, and scientists in human-computer interaction. 

Design Lab members walked away with a number of awards for their research. Post-doctoral Fellow Sarah Fox won a Best Paper Award for “Managerial Visions: Stories of upgrading and maintaining the public restroom with IoT”.
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Don Norman Interview Design Usability

“I Think We Have to Start Over”: Usability Guru Don Norman on the Next Internet

"I think we have to start over. And we may need very separate networks. The notion that there is one network that is for everything maybe is wrong. We used to have separate networks. They were, in fact, determined by the technology. Hence radio was different than telephones, which was different than television, which was different than printed books. And today we say, “Nah, it’s all information,” and that this isn’t that neat, because on the internet you can do all of that. Well, OK. But the content is really what’s important, not the technology or the way it’s distributed. And I would love to find a different scheme where people are controlling their own data." - Don Norman
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UCSD Trolley Station

UCSD to create grand entrance to manage crushing growth, and welcome the public

"To see eyes looking at you matters. One pair of those eyes may give you a job offer, or help finance your startup, or help buy your first product off Kickstarter, or convince you what you’re doing isn’t solving real problems." — Scott Klemmer, Design Lab

In one of the biggest physical and social changes in school history, UC San Diego will create its first “front door,” a grand entrance meant to appeal as much to the public as students and ease crowding on a campus where enrollment could hit 40,000 this fall.
Plans are being drafted for a gateway that will blend art, culture, entertainment, dining, education and research — the same mix that helps funnel people from Westwood Village to UCLA.
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Don Norman Emphatic Design

Why I Don’t Believe in Empathic Design

Human-centered design pioneer Don Norman, who coined the term ‘user experience,’ explains why he’s not convinced by the current obsession with empathy and what we should do instead.

I approve of the spirit behind the introduction of empathy into design, but I believe the concept is impossible, and even if possible, wrong. The reason we often talk about empathy in design is that we really need to understand the people that we’re working for. The idea is that, essentially, you’re in a person’s head and understand how they feel and what they think.
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